Returns

Returns And Exchanges

To initiate an return or exchange of an item, please email us at info@rackerswear.com within 30-days of the purchase date with your order number and the reason for return. In case of exchange, please include the name, size and color of the item(s) you would like to exchange for. Rackers Wear® pays for the first exchange - shipping new item to the customer. Buyer pays the return shipping, unless: 1. The item was defective 2. The wrong item was shipped. In that case, Rackers Wear® will email you the return label to use.

Warranties and Policies

All Rackers Wear® products come with the 30-day satisfaction guarantee, in addition to our 3 months warranty against the defects in workmanship.

  If you are not completely satisfied with the product for any reason, please notify us by email at info@rackerswear.com within 30 days from the purchase date and ship the product back in its original unused condition for full refund or exchange. Refund will be issued for full purchase price or new item will be mailed at no extra cost (see above) The shipping address is: Rackers Wear, 12717 Pumpkin Hill Rd, Jacksonville, Florida 32226

The item must be unworn and un-laundered, with the tags attached.

  If the product was defective when delivered, or the wrong item was shipped to you, please notify us at info@rackerswear.com about the issue and we will email you a return shipping label or send a replacement free of charge. With items that were worn and found defective, we use our discretion if the product could be repaired, exchanged or refunded. 

  In case the item you have received was damaged during the shipment (package was visibly torn or otherwise damaged) – please contact us immediately with photos of the damage if possible and the date of delivery. The new item will be shipped to you at no extra charge.

Please note: items labeled "final sale" are not eligible for refund, only exchange for the similar item if still available.